When I got to the appointment, they took x-rays and did an examination of my teeth. they said they never clean teeth on the same appointment. That was what I wanted MOST!!! I had to schedule it for 2 weeks later... after my insurance changed. Very disappointing!!!
They did the same with her, but they had a cancellation, and they said they could clean her teeth that day. They did, but they didn't do it free like it was supposed to be. They said that they performed a different type of cleaning. We never agreed to it, but they still billed me.
Over the years I've gone to see Dr Frey, but it wasn't a good experience. This last time, he tried 6 times to put a crown on my back tooth and didn't numb it first. Then blamed me for not asking for painkiller before he started.
Dr. Frey's office is extremely family friendly with toys and books in the waiting room for kids and magazines for adults. The office staff is friendly. We did have to wait for a little while before our appointments but not more than about 15 minutes or so, so it wasn't an outrageous wait, and that is my only complaint with this office. They did very thorough x-rays, Dr. Frey is very knowledgeable and took the time to explain what he was doing and also to get a complete history. My family just moved into the area, so we are new patients to this office, and on calling, I was told I would need two appointments, the first to get x-rays and meet with Dr. Frey and then to come back for the cleaning. This made me hesitate a little, because I really would have preferred to do it in one visit, but after the exam with Dr. Frey, I understood why. He took more time and care than any other dentist I have ever been to. The appointment with my son also went surprisingly well. They were patient, gentle, and did not seem at all annoyed when he was less than cooperative. My son was especially excited to pick the flavor of toothpaste they used for his cleaning. When we left, he said that if he needed to, he wouldn't mind coming back again the next day. I would definitely recommend Dr. Frey.
First visit, and last. I setup the visit toward the end of my benefit year. Wanted to get a "checkup and cleaning" in before my company changed insurance carrier. I thought I made this clear on the phone when I called to set it up.
I also had setup my wife appointment for the same day... to make it easier for us.
If you looking for a dentist... go next door to Eric English. You will be happier.
Frey Family Dentistry is a US Dentist based in Plainfield Charter Township, Michigan. Frey Family Dentistry is located at 6220 Jupiter Ave NE, Belmont, MI 49306, USA.
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