Terrible. The worst customer service I've received in years. Random late fees assessed for online payments because the payment made through their online service was somehow $12 short. Late fees assessed after a 6 month pre-payment without notification or so much as a phone call. I'm guessing the owner of this business is more accustomed to running payday loan facilities than a reputable business. Avoid avoid avoid. I would have been a customer for years. Instead, I'm borrowing a trailer and getting my stuff out of there.
Easy to rent and access.
Friendly, always accommodating, always clean and safe well lit. I feel safe when my wife and children come here alone to check on her storage unit it's the reason we're here.
I have been impressed with this storage facility and their staff. They have been very helpful, willing to find the best options for our needs and provide the documentation we need for tax purposes. Overall I am very pleased with this storage facility. That is great because it is my first time ever having a storage unit.
Ever since they "national storage center" brand took over in May '16 this place has been horrendous! Increase rates 20%, late fees doubled, and late dates changed, all this without letting you know! I was slammyed 1 day paying an extra $40 on top of what I normally do because of all this! Oh and the reason I was late to pay? The previous 4 times I stopped in to pay no one was in the office to receive payment! ALL during office hours...I have had about 10 bad experiences with them since the changeover, I do not suggest this facility or any facility that starts with "national storage center..." worst companies I have ever dealt with in my life. Me and my family are pulling our 2 units out, guy at the counter said A LOT of people are doing the same and have had terrible experiences since May.
National Storage Centers Belmont is a US Storage based in Plainfield Charter Township, Michigan. National Storage Centers Belmont is located at SE, 5720 Samrick Ave NE, Belmont, MI 49306, USA.
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